Frequently Asked Questions
What are your print file specifications?
For more information involving file specifications like fonts and images, please view our prepress guide »
Preferred File Formats:
- PDF (.pdf) - Portable Document Format (PDF) is best for file sharing and printing
- Adobe InDesign (.indd) - Native InDesign files should be packaged including all fonts, links, and assets.
What files formats do you accept?
Please be aware some file formats will be more suitable than others, and it's best to consult with us to be sure.
Preferred File Formats:
- PDF (.pdf) - Portable Document Format (PDF) is best for file sharing and printing
- Adobe InDesign (.indd) - Native InDesign files should be packaged including all fonts and links
Other Supported Formats:
- Adobe Illustrator (.ai)
- Adobe Photoshop (.psd)
- Microsoft Word (.doc or .docx)
- PostScript (.ps)
- Encapsulated PostScript (.eps)
- Tagged Image File Format (.tif)
Not Recommended:
- Portable Network Graphic (.png)
- JPEG Image (.jpeg)
- Microsoft Publisher (.pub)
Not Supported:
- Quark Xpress (.qxp)
For more information on preparing your files for print please view our prepress guide.
How can I send you my print files?
The best way to submit your files is via our website Quote Request or Place An Order forms.
Depending on your needs, we have other ways of transmitting files:
- Website Quote Request or Place An Order forms
- Email Attachment
- FTP Client Upload
- Dropbox
- Hard disk media (Flash Drive, CD, etc...)
How long is your turnaround time?
Regular turnaround is 5-7 business days upon job approval.
If you'd like to get an update about the status of your job email charlene@mysticparker.com or call us at 781.321.4948
What are your delivery options?
- Customer Pickup
- UPS
- Courier
Can I find you on social media?
Order
