If you have questions about our printing services, ordering process, or turnaround times, this page is for you! Our FAQs provide quick answers to the most commonly asked questions, helping you find the information you need easily. Don’t worry, if you’re not finding what you hoped for, we’re only a phone call away!
For more information involving file specifications like front images, please view our prepress guide
Regular turnaround is 5-7 business days upon job approval.
If you’d like to get an update about the status of your job email
orders@mysticparker.com or call us at 781.321.4989
Customer Pickup
UPS
Courier
Please be aware that some file formats will be more suitable than others, and it’s best to consult with us to be sure
PREFERRED FILE FORMATS:
PDF (.pdf) – Portable Document Format (PDF) is best for life sharing and printing.
Adobe InDesign (.indd) – Native InDesign files should be packaged, including all fonts and links
OTHER SUPPORTED FORMAT:
Adobe Illustrator (.ai)
Adobe Photoshop (.psd)
Microsoft Word (.doc or docx)
PostScript (.ps)
Encapsulated PostScript (.eps)
Tagged Image File Format (.tif)
NOT RECOMMENDED:
Portable Network Graphic (.png)
JPEG Image (.jpeg)
Microsoft Publisher (.pub)
NOT SUPPORTED:
Quark Xpress (.qxp)
For more information on preparing your files for print please view our prepress guide.
The best way to submit your files is via our website Quote Request or Place An Order forms. Depending on your needs, we have other ways of transmitting files:
Website Quote Request or Place An Order forms.
Email Attachment
FTP Client Upload
Dropbox
Hard disk media (Flash Drive, CD, etc…)
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